What you’ll achieve

As a Service Delivery Principal Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.

You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will :

Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement

Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement

Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience and relationships

Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities

Maintain awareness of all service matters and manage customer during high priority escalations

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Be an experienced Service Delivery Engineer, with a strong history of resolving complex issues along with proven problem solving and negotiation skills

Strong experience in Broadcom(VMware) Products especially in Horizon Virtual Desktop space 3 year experience

Experience with Dell converged and Hyper-converged Platform administration (VxRail, PowerFlex), Storage and software defined storage (ScaleIO / VSAN), Windows and Linux Administration

Have strong organizational and planning skills, being able to coordinate teams across all program activities

Desirable Requirements

• 8 to 12 years of related experience along with a Bachelor’s degree or equivalent experience
• Strong proven ability to lead sub-teams

Last updated : 2024-04-26